What happens to a form message
- Forwarding
- The enquiry is delivered within seconds to the address the company chose for that topic, with the visitor's details laid out cleanly.
- Acknowledgement
- The visitor receives a confirmation with a copy of what they wrote and the expected response time. It contains no offer and no newsletter sign-up.
- Abuse filter
- Bot submissions and mass-pasted text are held back before they reach anyone, so the acknowledgement cannot be misused to send mail to strangers.
- Delivery watch
- If a company inbox rejects messages, we notice and alert the company instead of letting enquiries vanish.
Fixed rules
An acknowledgement is a courtesy, not an opening for sales. These rules apply to every website we serve.
- Exactly one automatic reply per submitted form — further mail only from a human answering the question.
- Visitors are never added to a mailing list because they used a contact form.
- Acknowledgements go only to addresses that pass our abuse checks, so no one can use a form to mail a third party.
- Enquiry data is removed from our systems once delivery is complete and the retention period has passed.
- Companies may not use our system for any mail other than form handling.
Contact
For website owners, for anyone who received an acknowledgement they did not trigger, and for blocklist operators:
Answered on working days; misuse reports are investigated first.